ECREEE Disclosure Policy
The ECREEE Grievance Redress Mechanism (GRM) is part of the ECREEE Disclousre Policy. ECREEE GRM promotes prompt and efficient resolution of individual and collective complaints and provision of feedback on ECREEE activities.
Any individual or group or community who believe they are or might be adversely affected by the centers operations, programme, and projects can receive resolution using the center’s established grievance procedure.
By increasing transparency and accountability, ECREEE GRM seeks to reduce the project risks that unintentionally adversely affects citizens/beneficiaries and serves as an important feedback mechanism that can help to improve ECREEE project impacts.
GRM PROCEDURE:
Any member of the public shall make a complaint in any of the 3 official ECOWAS languages (English, French and Portuguese) by
- Written email addressed to the Executive Director to
OR
- Completing the online form available at the following address:
http://www.ecreee.org/page/grievance-form
OR
- Hand delivered directly to ECREEE in person or through any ECREEE staff
OR
- Written postage to the following address
2nd Floor, Electra Building,
Achada Santo Antonio
Electra Building, 2nd floor
C.P. 288, Praia, Cape Verde
OR
- Phone call directly to the ECREEE secretariat
Tel: +238 2604630, +238 2624608 requesting to speak with to Head of institution:Mr. Mahama Kappiah
Complaints (written or non-written) can only be processed in one of the official languages of ECOWAS. Complainants have the right to receive a reply in the same language. For complaints, which are not received in one of the official languages, the complainant shall be informed of this provision and requested to provide a copy of the complaint in one of the official languages of the ECOWAS.
OR simply:
